1. Passes & Pricing
How does the ₹49 Single Day Pass work?
Our Single Day Pass gives you full 1-day access to any verified partner gym across Mumbai. Use coupon code dflex200 at checkout to get ₹200 off the standard ₹249 rate, making it just ₹49. No signup fees or monthly contracts required.
Can I visit different gyms with the Weekly Flex Pass?
Yes! The Weekly Flex Pass (₹999) gives you 6 workout sessions that can be used across any of our 69+ partner gyms in Mumbai (e.g. Bandra today, Andheri tomorrow, Malad over the weekend) within a 14-day window.
Are there any hidden maintenance or registration fees?
Never. FlexIndia operates with 100% pricing transparency. You only pay the listed pass amount with zero annual maintenance charges, zero admission fees, and zero lock-in contracts.
2. QR Check-In & Entry
How do I enter the gym when I arrive?
Simply open your FlexIndia app, tap on your active pass, and present the digital QR code at the gym reception desk. The staff will scan your code and grant immediate entry without any paper forms.
What if the gym is located in a basement with no cellular signal?
The FlexIndia app securely pre-caches your active QR pass offline on your device, ensuring you can scan your pass smoothly even with zero mobile connectivity.
3. Gym Facilities & Timing
What should I bring to the gym?
Please bring clean indoor workout shoes, athletic workout attire, a personal towel, a water bottle, and a valid photo ID matching your FlexIndia profile.
What are the gym operating hours?
Most partner gyms operate from 6:00 AM to 10:30 PM (Monday through Saturday) and 8:00 AM to 2:00 PM on Sundays. Specific hours for each gym are listed directly on its detail page in the app and website.
4. Personal Trainers
Can I book a trainer at my home or doorstep in Mumbai?
Yes! FlexIndia offers certified doorstep personal trainers across Goregaon, Malad, Kandivali, Bandra, and all Mumbai suburbs for 1-on-1 personalized workouts right at your building or home gym.
5. Refunds & Billing
What is FlexIndia's refund policy?
If a gym is unexpectedly closed or if you encounter any technical difficulty checking in, report it via the in-app support button within 2 hours of purchase for an instant full refund or replacement credit.
6. Need Direct Assistance?
Our Mumbai-based member support team is available 7 days a week to help you with passes, bookings, or gym partnerships.